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Terms of consideration of the appeal

In most cases, the response time to written inquiries from clients is 2-5 business days. If the issue is complex and / or requires additional processing time, the review period may be extended up to 30 calendar days. You can always find out the status of consideration of your appeal from the contact center operators.

Questions sent to the Bank's technical support service are processed on weekdays within 24 hours. You will receive a written response to the specified email address. mail, or a specialist will contact you shortly to clarify the details.
If the question is not of a technical nature, it will be taken into work by a specialist in solving "General Questions". The terms of consideration of such applications are from 2 to 5 working days. In some cases, the terms can be extended up to 30 calendar days.