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Terms of consideration of the appeal
In most cases, responses to written customer inquiries are provided within 2-5 business days. If the question is complex and/or requires additional processing time, a response will be sent to you within 15 business days. You can always check the status of your request by contacting our contact center operators or by sending a message in your Personal Account.
Questions sent to the Bank's technical support service are processed on weekdays within 24 hours. You will receive a written response to the specified email address. mail, or a specialist will contact you shortly to clarify the details.
If the question is not of a technical nature, it will be taken into work by a specialist in solving "General Questions". The terms of consideration of such applications are from 2 to 5 working days. In some cases, the terms can be extended up to 15 business days.